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How do I shop the Fred Black Website?
There are several ways to browse our website. You may discover new arrivals on our homepage, explore our menu which includes our designer list, or you may locate something specific in our search bar. 

If you would like the assistance of one of our stylists, please contact they are available Monday - Friday 9am-6pm EST.

Can I place an order by phone?
Yes, and some of our items are unavailable for online purchase and will need to be placed by telephone. Please call us with details of the item you wish to purchase and your billing information so that we may process your order. You can reach us Monday - Friday 9am-6pm EST at 305-397-8609.

What are the benefits of setting up an online account?
Creating an account allows you to save your order details for a speedy checkout, create wish lists, and monitor active order processing independently.

How do I create an account?
To create an online account, go to the account tab in our website’s side navigation menu and select ‘Create an account’. You will be able to create your profile, save your shipping addresses and sign up for our newsletter to receive the latest updates from Fred Black.

I am having trouble with a promo code?
Some promotional codes are limited to users who created an online account at In this case, you must first create an account and log in to be able to redeem a special offer. Once you are logged in, you can enter your promo code during the checkout process. Kindly know that our promo codes cannot be applied to markdown merchandise, gift cards, home products, beauty products, watches, fine jewelry and pre-order items. If you are encountering issues, please email our customer care team at

Can I edit my order information?
Unfortunately, once an order is placed, we cannot edit any information. Feel free to contact our customer care team at as we may be able to cancel your order shortly after you have placed it.

What methods of payment do you accept?
We accept American Express, Visa, and MasterCard. We also accept payment through PayPal and Apple Pay.

My order was declined, what is the next step?
If your order was declined or refused at checkout, the next step is to verify that all payment and shipping information is correct. Depending on your bank provider, you may receive notifications from them prompting you to authorize the transaction, and then you may try again. The next step would be to try another payment method. Finally, you may try contacting your banking provider. If your order was successfully placed, but declined by our fraud prevention system please contact our customer care team Monday - Friday 9am-6pm EST by e-mail or by telephone 305-397-8609.

I shipped my return, when will I receive my refund?
Please allow for 3-7 business days after the receipt of your return shipment for us to process your refund. You will be notified via e-mail with receipt confirmation of your refund. If you have an inquiry about the status of your refund, please contact 

We are pleased to offer complimentary ground shipping on all US domestic orders over $150.00. check our shipping policy

Where does my order ship from?
All styles purchased on our site ship directly from our store on Miami Beach. Please note that if your order includes multiple items you may receive them in separate shipments.

How long until I receive my order?
We currently do not have Saturday or Sunday delivery service, so transit times are based on business days. Order processing times are typically 3-5 days. Once your package is in transit, shipping times depend on the location and the shipping method selected at checkout.

Can I pick up my order at the Miami Beach store?
If you have not placed your order, please call the store. Our team will be happy to let you know if the styles you selected are available at the Miami Beach store. If you already placed your order, please contact our customer care team who will confirm where your selection is shipping from.

Do you deliver to PO Boxes?
We are not able to deliver to P.O. Box addresses. 

Please refer to our (link to shipping policy) page for more info.

We want you to be delighted with your purchase but if for any reason you are not satisfied, please check our return policy.

We want all our customers to know that we work directly with the best designers and fashion houses and we have built strong bonds with all the ones that are offered in our stores and online.

Using a Promo Code
After adding your item(s) to your cart, proceed to check-out, and enter your promotional code in the 'promo code' field, then click 'apply'. Your order total will then be updated accordingly. Only one promo code may be applied per order and promo codes cannot be applied to markdown merchandise, home products, watches or fine jewelry.

Promo Code Questions
Promotional codes may exclude certain criteria which will be listed in the details of the promotional code. Kindly know that our promo codes cannot be applied to markdown merchandise, home products, beauty products, watches or fine jewelry. Should you need any clarification, please contact our customer care team at Kindly note, only one promo code may be applied per order.

Can’t find your question?
If you require further assistance or if you have any questions, please contact us at Monday - Friday, from 9:00 am till 6:00 pm EST.


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